Company Policy for Bangladesh Gemstone Testing Lab (BGTL)

1. Commitment to Integrity

Bangladesh Gemstone Testing Lab (BGTL) is dedicated to maintaining the highest standards of integrity and professionalism in all our gemstone testing processes. We commit to providing accurate, unbiased, and precise evaluations of diamonds and other precious stones, ensuring that our results are based solely on scientific findings and industry standards.

2. Confidentiality and Data Protection

We respect the privacy of our clients and are committed to protecting all personal and transactional information. All client data received during the testing process is handled with the strictest confidentiality and is stored securely. We do not share any client information with third parties without explicit consent, except as required by law.

3. Service Accuracy Guarantee

BGTL employs state-of-the-art technology and methodologies that are globally recognized to deliver the most accurate results possible. Our testing procedures are continually updated to keep pace with new advancements in gemological science. We stand by the accuracy of our testing results and provide detailed reports to back up our evaluations.

4. Customer Service and Complaint Resolution

We strive to provide exceptional customer service at all stages of our interaction. Should there be any concerns or dissatisfaction with our services, we encourage our clients to contact our customer service team. We are committed to addressing and resolving all complaints promptly and fairly.

5. Ethical Sourcing and Corporate Responsibility

BGTL promotes the ethical sourcing of gemstones and condemns the use of conflict diamonds and other illegally traded gemstones. We support and adhere to the Kimberly Process and other international standards aimed at ensuring gemstone traceability and ethical trade practices.

6. Testing Transparency

We provide a transparent testing process where clients can understand and observe the steps involved in the assessment of their gemstones. Every tested gemstone is accompanied by a detailed BGTL Certification report that outlines its characteristics and authenticity in a clear and concise manner.

7. Continuous Improvement

Our commitment to excellence drives us to continuously improve our testing methods and customer service practices. BGTL invests in ongoing training for our staff and regularly updates our equipment and methodologies to align with global best practices.

8. Accessibility and Non-Discrimination

BGTL believes in providing equal services to all clients without discrimination based on race, religion, national origin, gender, or any other protected status. Our facilities are accessible to people with disabilities, and we strive to accommodate all clients comfortably and respectfully.

9. Environmental Responsibility

We are committed to minimizing our environmental impact. BGTL employs sustainable practices in our laboratories and offices, focusing on waste reduction, energy efficiency, and responsible disposal of laboratory materials.

10. Online Verification of Certifications

To further enhance the trust and confidence in our services, BGTL provides an online verification tool available through bdgemstonelab.com. Clients and stakeholders can use this feature to cross-check the authenticity of their diamond or gemstone and its corresponding certification report. This ensures transparency and allows for easy verification of the gemstone's credentials from anywhere in the world.